COVID-19 Response Meal Plan Credits

 

Due to UNT’s response to COVID-19, some Meal Plan Members qualify for a credit of the unused portion of select Spring 2020 Meal Plans:  

  • Unlimited 7-Day  

  • Unlimited 5-Day  

  • Advantage 960  

  • Advantage 805  

  • Advantage 660  

  • 1-a-Day  

  • Eight's Enough  

  • Commuter Any 10  

  • Commuter Weekday  

 

1. CALCULATING YOUR CREDIT

 

How much will my credit be?  

Each Meal Plan Member’s credit amount will vary depending on the type of Plan and any outstanding Room & Board charges. To estimate your credit, use the following calculations: 

 

7-Day and 5-Day Unlimited Plans  

Your Meal Plan has two components: a Dining Hall meals portion and a Flex portion: 

For example  Dining Hall meals portion  + Flex portion  = Total Meal Plan Cost 
7-day Value Plan  $1,400    $400    $1,800 + tax 

 

 

 

 

 

 

The Dining Hall meals portion of your credit will be pro-rated as a percentage of Plan days lost due to the university’s response to COVID-19, determined by the date of last use or March 23, 2020, whichever is later: 

For example  (Original Meal Plan cost - Flex portion)  X % of plan unused by date  = Dining Hall meals portion 
7-day Value Plan  ($1,800  - 400)  X 0.36  = $538.57 

 

 

 

 

 

 

 

The Flex portion is the amount of Flex dollars remaining as of May 31, 2020. 

For example  Flex awarded  - Flex spent  = Flex credit 
7-day Value Plan  $400  - $250  = $150 

 

 

 

 

 

Your Meal Plan credit is the total of the Dining Hall meals and Flex credits:  

For example  Dining Hall meals portion ​  + Flex portion  = Total Meal Plan Credit 
7-day Value Plan  $538.57  + $150  = $688.57 + tax 

 

 

 

 

 


 

Advantage 960, Advantage 805, Advantage 660 Meal Plans  

Any unspent Spring 2020 Advantage Flex Plan dollars as of May 31, 2020 will be applied as a COVID Meal Plan credit. Please note that all Advantage Flex Plans include Bonus Funds, which are excluded from the credit. The credit for these meal plans is calculated using the formula below.  

For example  Original Meal Plan cost  Total Flex awarded  - Bonus funds  - Spent Flex  = Meal Plan Credit 
Advantage 960 Plan  $860  $960  - $160   - $300  = $500 + tax 

 

 

 

 

 

 


 

1-a-Day, Eight's Enough, Commuter Any 10 and Commuter Weekday Meal Plans  

Your Meal Plan credit will be pro-rated as a percentage of Plan days lost due to the COVID-19 pandemic, determined by the date of last use or March 23, 2020, whichever is later: 

For example  Plan price ​ ​  X % of plan unused  by date  = Meal Plan Credit 
Eight’s Enough   $770    .35   = $269.50 + tax 

 

 

 

 

 


 

2. RECEIVING YOUR CREDIT

How do I get my Meal Plan credit?  

Your credit will be processed automatically as a courtesy to you and will be posted to myUNT. No action is required of you to process your Meal Plan credit. 

By July 13, 2020, your COVID-19 Spr20 Dining Credit will be applied to your Fall 2020 myUNT term summary and will be applied toward Housing and Dining charges that post to your account prior to the Census Date (September 5, 2020). 

 

 


 

3. UTILIZING YOUR CREDIT

 

What do I do with my Meal Plan credit?  

Your Meal Plan credit can be used toward any Fall 2020 Meal Plan and/or Housing charges. 

 

If you’re living on campus during Fall 2020 and have already selected a Meal Plan, your credit will automatically be applied to your Fall 2020 Room & Board balance in MyUNT.  

 

If you’re living off-campus during Fall 2020, we recommend visiting dining.unt.edu/plans now to start browsing our new 2020-2021 Meal Plans. Reach out to us at Dining@unt.edu if you need help selecting the best Meal Plan for you. 

 

Beginning July 20, 2020, you’ll be able to select your Plan(s) online. Charges will post to your MyUNT account, and your credit will automatically apply to any outstanding Room & Board balance. 

  • If you take no action and do not select a Meal Plan by 11:59 p.m. on the Census Date, the entire value of your credit will be converted to S-20* by September 16, 2020. You will be notified by email once your S-20 is activated for use. 

  • If you select a Meal Plan (or combination of Plans) that costs MORE than your credit amount, you will be responsible for paying the difference. 

  • If you select a Meal Plan (or combination of Plans) that costs LESS than your credit amount, the difference will be converted to S-20* by September 16, 2020. You will be notified by email once your S-20 is activated for use. 

 

Please make your selection carefully, as Meal Plans purchased with Spring 2020 Credits may not be exchanged or upgraded once they have been activated for use. 

 


 

Can I select a Meal Plan then request a refund? 

Spring 2020 Meal Plan Credits are a special one-time courtesy to Meal Plan Members, and as such, any Plans purchased using Spring 2020 credits are not eligible for refunds at anytime and may not be carried over beyond May 28, 2021. Regardless of the Plan’s standard policies, all Plans that would typically roll over, if purchased using any amount of Spring 2020 Meal Plan Credits, will expire May 28, 2021.  

 


 

S-20

 

Your S-20 will be activated for use by September 16, 2020 and will be honored just like our standard Flex dollars through May 28, 2021. Purchases made with S-20 will be taxed at the register because your Meal Plan credit included sales tax in addition to the original Meal Plan price.  

 

This easy-to-use, cashless payment method is accepted at every Dining Services venue on campus, including your favorite Retail Restaurants like Starbucks, Chick-fil-A and The Campus Chat Food Court. To enjoy all-you-care-to-eat meals in our Dining Halls, you’ll simply pay the Standard Door Rate. S-20 is nonrefundable and any remaining balance will expire on May 28, 2021. 

 

Once activated, you can view your S-20 balance anytime by accessing your Meal Plan Membership online. 

 

 


 

FREQUENTLY ASKED QUESTIONS 

 
What is my current Room & Board balance?  

Visit my.UNT.edu to view your Room & Board balance. Fall 2020 Housing and Dining charges will be posted as early as mid-July.   

 


 
How will I know when my Meal Plan credit has been applied? 
  1. You’ll receive an email notification from Dining regarding your Spring 2020 Meal Plan Credit.  

  1. To view details of the credit:  

  • Click on “Student Account” tile and then on “Term Summary”. 

  • The Spring 2020 COVID-19 Dining Credit will appear in the Payments section for Fall 2020. The "COVID-19 Dining Placeholder" charge is temporary and will be removed from your student account once you have selected a Meal Plan for the Fall 2020 semester. 

For specific questions related to your tuition or fee charges, we recommend reaching out to Student Financial Services.  If you have specific questions about your meal plan credit, please contact Dining Services.  

 


 

What Meal Plan did I have during Spring 2020?  

Visit My Meal Plan Membership to access your Meal Plan details, balance, history and more.  

 


 

What if I won’t be returning to UNT this Fall because… 

 

  • …I plan to graduate in Summer 2020? 
    After the last day of Summer classes (August 7, 2020), we will confirm your Summer graduation with the Office of the Registrar. The credit will be refunded to you by Student Financial Services by September 8, 2020.   

 

  • …I will not be enrolled in Fall 2020 classes at UNT? 
    After the Fall semester Census Date (September 5, 2020), we will confirm with the Office of the Registrar that you are not enrolled in Fall 2020 classes. The credit will be refunded to you by Student Financial Services by September 18, 2020.   

 

  • …all of my Fall 2020 classes are online? 
    If you are enrolled in Fall 2020 classes – regardless of class format or location –your Spring 2020 Meal Plan Credit can be used for any 2020-2021 Room & Board charges, including charges for on-campus residence hall rooms or any Meal Plan. We recommend selecting a Meal Plan that carries over to Spring 2021 (such as our Simply Swipes), so reach out to us if you need help identifying the best Plan for you. 

 

 

We are unable to consider requests based on tentative plans for Spring 2021. Students whose circumstances prevent them from utilizing S-20 in both Fall 2020 and Spring 2021 may qualify for a refund. These students may request a refund to be processed after the Spring 2021 Census date. An online request form will be available on this webpage December 1, 2020 - January 31, 2021. Because we cannot predict what a student’s individual circumstances will be in Spring 2021, we are unable to consider requests for refunds at this time.

 


 

When can I start using my Fall 2020 Meal Plan?  

Fall Meal Plans selected by August 13, 2020 will be activated by August 14, 2020. Look for a notification email when your Meal Plan has been activated and is ready to use. 

 


 

Can I add an additional Meal Plan for next year?  

Yes! You can stack our Meal Plans for Fall 2020 – Spring 2021 for even greater savings and customization. Check them out today and let us know if you need help selecting the best Plan(s) for you this year.  

 


 

What are you doing in response to COVID-19?  

Learn more about the steps we’re taking to ensure the safest, most enjoyable dining experience for UNT students and our entire campus community. 

 

We’re also currently conducting virtual interviews for a variety of part-time positions slated to begin late Summer 2020 and early Fall 2020. 

 

 


 

HELPFUL RESOURCES 

 

Who can I contact if I have questions about… 

 

…Meal Plan credit calculation?  

Dining Services can be reached at Dining@unt.edu and 940-565-2462. 

We are available to assist you Monday – Friday, 8 a.m. – 5 p.m.  

 

…eHousing and the Housing Room & Board balance? 

Housing can be reached at housinginfo@unt.edu and 940-565-2610. 

We are available to assist you Monday – Friday, 8 a.m. – 5 p.m. .  

 

…Payment methods, tuition/fee charges, prior payments or MyUNT billing? 

Student Financial Services offers Live Chat and may also be reached at sfs@unt.edu and 940-565-3225.  

We are available to assist you Monday – Friday, 8 a.m. – 5 p.m.  

 

…Financial Aid awards and scholarships? 

Student Financial Aid and Scholarships offers Live Chat and may also be reached at financialaid@unt.edu and 940-565-2302  

We are available to assist you Monday – Friday, 8 a.m. – 5 p.m.  

 

…Which department to contact? 

Reach out to Dining Services, and if we can’t resolve your question, we’ll help you find someone who can. Dining can be reached at Dining@unt.edu and 940-565-2462. 

We are available to assist you Monday – Friday, 8 a.m. – 5 p.m.  

 

 

This webpage subject to change. Last updated July 20, 2020.