FAQs

Quick Reference

 

1.    Where is the Dining Services office located?

 

The Dining Services office is located in the Welcome Center. We are open Monday to Friday from 8am–5pm. Our office number is 940-565-2462. 

 

2.    How do I use my meal plan?

 

Your meal plan is loaded on your Student ID card, which will be swiped at the register at any of our Dining Halls or Retail locations. If you are paying with FLEX (see question #28 below) or Declining Balance (question #31), you must notify the cashier.

 

3.    Where can I get a Student ID card?

 

ID cards are issued by UNT ID Systems in the Eagle Student Services Center (ESSC) #105. It takes at least 1 hour for new ID information to update across all UNT systems. If you plan to use your new ID immediately after it is issued, please contact us to make sure your meal plan is transferred to your new ID. 

 

4.    How do I buy a meal plan online?

 

Click on the GET A MEAL PLAN NOW! button at the top of the web page. Log in to your eDining Account using your EUID and password and follow the prompts to complete payment for the selected meal plan. When ordering online expect 4 or more hours before the meal plan can be added to your card Monday through Friday. The dining office is closed during the weekend, so if ordered Friday night through Sunday night, it could be as long as 24 to 72 hours. 

 

5.    How much does one meal cost?

Fall 2019-Spring 2020 door price at Bruceteria, Kerr Dining Hall, Mean Greens Café and Champs for one meal is $7.95 + tax. Door price at Kitchen West is $5.50 + tax for one meal. We accept debit/credit cards, Flex, Declining Balance, cash and ApplePay.

6. Can I take food out of a dining hall?

UNT’s dining halls are designed to be environmentally and economically sustainable, so we do not offer dining hall meals to-go. Take-out service increases costs (and your price) upwards of 30% and generates additional landfill waste on campus.

 

7. Can I let my friends use my meal card?
 

Flex, Declining Balance and some Commuter meal plans may be used to treat a guest. Commuter Weekday, 1-A-Day plans and Unlimited 5-Day and 7-Day plans may not be used for guests.

 

8. What dining halls are open on the weekends?

 

Bruceteria is open on weekends during the summer sessions. Kerr Dining Hall is open Saturday-Sunday during the Fall and Spring semesters. 

 

9.    I have a lot of classes at Discovery Park. Will my meal plan work there?

 

Discovery Park does not have a dine-in cafeteria. Traditionally students may use their FLEX account in the retail outlets at that location. Students also have the option of converting a traditional meal plan to a Discovery Park Meal Plan to better accommodate their schedules.

 

10.    How many weeks are in a semester?
 

17 weeks. 

 


 

Freshman Information

 

11.    Are freshmen required to have a meal plan?

 

All freshmen living in on-campus housing are required to have a resident meal plan, with the exception of those living in Greek housing. Freshmen living in an apartment or who commute are not required to have a meal plan, but have the option of purchasing any of our resident or commuter meal plans. Most meal plans are for one semester only. 

 

12.    What meal plan options are available to freshmen?

 

Freshmen living on campus must choose either a 5-Day (Monday-Friday) or 7-Day meal plan. Freshmen living off campus may sign up for a Resident plan or they may select one of the Commuter meal plan options. All Resident meal plans are by semester and do not carry over. Most Commuter plans roll over semester to semester.

 

13.    How can resident freshmen choose or change their meal plan?

To request a change, please submit the Change Request Form.

Resident freshmen and students in mandatory Halls (Bruce, Clark, Crumley, Kerr, Maple, McConnell, Rawlins, Joe Greene, Victory and West) must finalize changes to their meal plan before the second Friday of the semester. Meal plan upgrades may be made at any time.


 

Upperclassmen / Commuter Information

 

14.    Are upperclassmen/commuters required to have a meal plan?

 

Upperclassmen living in the following resident halls are required to have a residential dining plan: Bruce, Clark, Crumley, Joe Greene, Kerr, Maple, McConnell, Victory, Rawlins, and West.

 

Upperclassmen living in the following resident halls are not required to have a residential dining plan but may choose any meal plan: College Inn, Honors, Legends, Mozart, Santa Fe, or Traditions.

Commuters or upperclassmen living in Greek housing or an apartment are not required to have a residential dining plan but may choose any meal plan.

 

15.    How can upperclassmen/commuters choose or change their meal plan?

All student meal plans are purchased online.

The meal plan amount will be added to the student’s UNT account. If you plan to use financial aid to pay for your meal plan, please refer to question #35. The Advantage FLEX Plans, Commuter Weekday, Commuter Any 10, 8’s Enough, 1-A-Day, 7-Day Plans, and 5-Day Plans are per semester and do not roll over. All other plans roll over semester to semester.

To request a change or cancellation of your meal plan membership, please complete this form.

16.    What meal plan options are available to upperclassmen/commuters?

Commuters and upperclassmen living in meal-plan-exempt dorms, Greek housing, or an apartment may select any meal plan from the Commuter meal plans or the Resident dining plans.

Upperclassmen living in meal-plan-required dorms must select a 5-Day (Mon.-Fri.) or 7-Day meal plan.

 


 

Meal Plans

 

17.    What is the difference between the Fall 2019/Spring 2020 5-Day and 7-Day Residential dining plans?

 

Residential meal plans allow access to our five dining halls and provide unlimited meals. The 5-Day plan provides unlimited dining hall service Monday to Friday with FLEX for dining at Retail shops or purchasing additional dining hall meals. The 7-Day plan provides unlimited dining hall service 7 days a week with greater FLEX. Both plans offer Basic, Value, and Super options.

 

18.    What is the difference between a Super, Value and a Basic Residential meal plan?
 

The only difference between a Super, Value and a Basic meal plan is the amount of FLEX assigned to each meal plan.

5-Day Basic = $90 FLEX
5-Day Value = $225 FLEX
5-Day Super = $525 FLEX
7-Day Basic = $240 FLEX
7-Day Value = $400 FLEX
7-Day Super = $600 FLEX

 

19. What is the Commuter Weekday plan?

 

The Commuter Weekday works the same way as the 5-Day Residential meal plan. It gives you unlimited dining hall meals Monday to Friday. However, these Commuter options do not include FLEX and are for one semester only.

 

20.   What is the Commuter Any 10?

 

This meal plan gives you 10 meals per week (Sun-Sat) to use at your convenience. This meal plan offers 10 meals a week and resets every Sunday. Unused meals are not carried over from week to week. This meal plan is for 1 semester only. 

 

21.   What is the 8’s Enough?

 

This meal plan gives you 8 meals per week (Sun-Sat) to use at your convenience. This meal plan offers 8 meals a week and resets every Sunday. Unused meals are not carried over from week to week. This meal plan is for 1 semester only.

 

22.    What is the 1-A-Day?

 

This meal plan gives you 1 meal per day Mon-Fri. Any unused meal will not carry over to the next day. This meal plan is for 1 semester only.  

 

23.    What is the difference between the Commuter 160, 120, and 80? 

The numbers for each plan correspond to the number of entrances you will receive into any of the five dining halls located on the UNT campus. Our dining halls have an all-you-care-to-eat dining policy. These meal plans carry over from semester to semester and can be refunded at any time. 

 

24.    What is an Advantage meal plan?

 

The plans are designed for students who know they will eat the majority of their meals in UNT's Retail Shops. Advantage meal plans are similar to the traditional FLEX. Students that purchase these plans have a debit allowance that may be used throughout the semester at any UNT Dining Services location during business hours. The balance does not carry from semester to semester. 

A second benefit of this plan, is that each plan has built in bonus dollars:

 

      • Advantage 960 = $800 base price (pre-tax) + $160 bonus
      • Advantage 805 = $700 base price (pre-tax) + $105 bonus
      • Advantage 660 = $600 base price (pre-tax) + $60 bonus

 

However, you’ll want to remember that with this plan you will be paying dining hall door prices of $7.95 per entry. Another caveat is that if you do not use up all of your FLEX at the end of the semester, you will lose them and not be able to get a refund.  

 

25. What is an Apartment Combo Plan?

 

These plans provide a fixed number of dining hall meals and Declining Balance (Question #31). They’re great for commuters who want to take advantage of reduced dining hall meal prices while still enjoying our retail food shops. Besides being incredibly versatile, the plans are risk-free: they roll over from semester to semester and are refundable at any time.

 

26.    Where can I use my meal plan?

 

Meal plans provide access to the following five dining halls: Kerr Dining Hall, Mean Greens Café, Bruceteria, Kitchen West, and Champs.

Many of our Commuter plans an be used at Discovery Park as a Combo Meal.

FLEX and Declining Balance may be used in the dining halls and/or in any of our retail food shop locations on campus.

 

27.   Can I use my meal plan for a guest?

 

Commuter meal plans may be used to bring in a guest, with the exception of Commuter Weekday and the 1-A-Day plans. Also, students may not hand their ID to someone else. Students with 5-Day or 7-Day meal plans can use their FLEX to treat a guest, but not the unlimited meal plan portion.

 


 

FLEX & Declining Balance

 

28.   What is FLEX?

 

FLEX is a perk included with the 5-Day or 7-Day meal plans and works like a gift card. Each time a purchase is made, the cost is subtracted from your FLEX account. FLEX can be used in any of the dining halls and retail food shop locations on campus.

 

Any unused FLEX expires on the last day of finals of each semester and is non-refundable, even if a student cancels their meal plan with FLEX remaining.

 

29.   Am I charged tax when I used my FLEX?

 

No, all applicable taxes are charged at the time of the 5-Day or 7-Day meal plan purchase through Housing or Dining.

 

30.    What happens if I run out of FLEX?

 

After the initial FLEX is depleted, you may add Declining Balance to your ID, which works the same way as FLEX with a few key differences:

 

    • Tax isn’t charged when you purchase a Declining Balance meal plan. Instead, tax is charged when you make purchases with your Declining Balance.
    • Declining Balance rolls over from semester to semester.
    • Declining Balance is refundable

 

31.    What is Declining Balance?

 

Declining Balance is a fixed amount of money added to a student’s ID card that functions like a debit card—each time you make a purchase, the cost is deducted from the balance on your card. Declining balance is a dollar-for-dollar exchange; if you purchase $100.00 in Declining Balance, you will have $100 in Declining Balance loaded onto your student ID. Since Declining Balance is a dollar-for-dollar option, students will pay sales tax at the register for each food item or dining entry purchase. However, no sales tax is charged at the time of the meal plan purchase.

 

Declining Balance can be purchased on its own by commuters and by upperclassmen living in meal-plan-exempt residence halls, or by students who wish to have it in addition to their required Resident Meal Plan. Like FLEX, the money can be used in any of the dining halls and the food retail locations on campus. However, unlike FLEX, Declining Balance does roll over from semester to semester and can be refunded at any time.

 

32.    How much money can I add to a Declining Balance?

 

Declining Balance can be ordered online in preset amounts of $10, $25, $50, $100, $200, $300, $400, $500.

 

33.  Where can I spend my FLEX or Declining Balance on campus?

 

Most students use these currencies at our retail locations on campus, but you may choose to spend your Declining Balance at the dining halls.

 


 

Buying a Meal Plan

 

34.    How can I pay for a meal plan?

 

Meal plans can be purchased online. The purchase amount will then be added to the student’s UNT account for payment.

We accept cash, checks, and all major credit cards for office purchases.  

 

35.    Can I use financial aid to pay for a meal plan?

 

Students can purchase voluntary meal plans (i.e. Commuter or Residential meal plans not mandated by Housing) online at our website. The meal plan purchase price is then added to the student’s UNT account. The student is responsible for paying any amount not covered by financial aid.   

 

36.    What is the installment plan?

 

For details regarding installments plans, contact Student Financial Services. Call (940) 565-3225, email sfs@unt.edu, or visit https://sfs.unt.edu.

 


 

Nutrition Questions

 

37. What if my student is on a special diet?

 

In addition to providing nutritional information on our website, all five of our dining halls serve from a diverse catalogue of over 4,000 menu items and recipes, covering a wide range of dietary needs. For those with more serious dietary concerns we recommend visiting a dietitian (The UNT Health Center has a dietitian on staff) or specialist for more detailed advice.

 

If you have a medical condition requiring a special diet, you may apply for a Medical Meal Plan Conversion. The conversion process must be completed before 5pm on the 2nd Friday of the semester.

 

38. What kind of food is served in the dining halls?


Our dining halls serve a wide variety of healthy, locally-sourced, made-from-scratch dishes, and our dining hall managers work hard to create new and exciting menus each week.  In addition to our three traditional dining halls, which offer a constantly rotating selection of entrees, sides, salads, and desserts, we also operate two specialty dining halls: Mean Greens Café at Maple—our all vegan dining hall, and Kitchen West at West Hall—the first allergen-free dining hall completely free of the "Big 8" food allergens in Texas. 
 

39. What if I have a medical condition?

 

Each case will be evaluated independently by our executive committee to determine what options best serve a students particular needs. Read more here.

 


 

Mean Greens Café / Vegan Cuisine

 

40. What is Mean Greens Café at Maple Hall?

 

Mean Greens Café is the nation's first full-service, all-vegan school dining hall, located right here at UNT behind Maple Hall on Maple Street. 

 

41. What does being a vegan dining hall mean, exactly?

 

We only use plant-based ingredients to create our food. 

 

42. Why vegan?

 

More people eat a variety of fruits and veggies than people who solely eat meat.  Serving a completely vegan menu gives students the opportunity to explore new things and stimulate their taste buds! This also makes UNT unique and more competitive in comparison to other universities around the country.

 

43. Why do people become vegan?

 

Some like to explore veganism for ethical, spiritual, health and sustainability reasons. Many students are ethical vegans who feel eating animal products is wrong. Some just see the benefits of eating a healthy high energy plant based diet. Many students believe a vegan diet is better for the earth and is aligned with our sustainability initiatives for a green campus – We Mean Green!

 

44. But we only have a few true vegans on campus, isn't this a waste of resources for just a few people?

 

This exciting option adds variety to our current menu selection. We believe there are more strict vegans (students who never eat meat) than there are strict meat eaters (students who never eat vegetables), with most students falling somewhere in between. It doesn't have to be an "all or nothing" proposition – there's nothing wrong with being vegan for a meal, a day, a week, a month, a year or a lifetime. Many universities do "Meatless Mondays" but with five dining halls on our campus we have the resources to support the vegan lifestyle every day. 

 

45. How will vegans get their protein?

 

There are several sources of protein. It is true that animal meat has more grams of protein per ounce than other foods, but it also contains high levels of saturated fats. Beans, peas, lentils, nuts and seeds are great sources of protein and offer numerous vitamins, minerals and healthy fats. Plus, they have something that animal products don't have… fiber! 

 

46. Are there other nutritional concerns for vegans?

 

It is important to make sure the body gets plenty of calcium, vitamin D, iron and vitamin B-12 when consuming a vegan diet. Fortified soy milk can take care of several of these concerns as it contains calcium, vitamin D and vitamin B-12. Dark, leafy greens also provide calcium and iron.  

 

47. I live in Maple, and I am not vegan. Where will I eat?

 

You can still eat at Mean Greens Café, many non-vegans do. There are also other dining halls at Bruce, Kerr, West and Champs residence halls.

 


 

Miscellaneous Questions

 

48. Where can we eat if there is a University closure due to inclement weather?

 

During inclement weather, Kerr Dining Hall will be open.   

 

49. What are the hours of retail locations?

 

For Retail Food Shop hours, please click here

 

50. How much would it cost to eat at a dining hall per visit without a meal plan (MP)?

 

2018/2019 Door price w/o MP Door Price w/o MP  
Breakfast $7.95 (Bruce, Kerr, Maple and Victory) $5.50 (West)  
Lunch $7.95 (Bruce, Kerr, Maple and Victory) $5.50 (West)  
Dinner $7.95 (Bruce, Kerr, Maple and Victory) $5.50 (West)  

 

51. Can I take food out of the Dining Hall?

 

No. The dining halls are designed to be environmentally and economically sustainable. Take-out service increases costs upwards of 30% (and your price) and generates an enormous amount of additional waste on campus.

 

52. If I withdrawal from school, will I get my money back for my meal plan?

  

Yes, subject to Dining Services policy, the unused portion of your meal plan may be reimbursed. To initiate a refund, please see the simple steps on this page.

 

53. What do I do if my card is lost or stolen?

 

You are responsible for protecting your UNT ID Card and are liable for unauthorized purchases. Lost or stolen cards should be reported to the ID card office in the Eagle Student Services Center and Dining Services (940-565-2462) immediately so that the missing card can be deactivated.

If someone uses the plan(s) on your lost or stolen card, please file a report with the UNT Police (police.unt.edu/reportcrime) immediately so they may investigate. If they are able to apprehend the thief, they may be able to compel repayment of the stolen funds/meals. You can check for unauthorized use of your card through My Meal Plan Portal (https://eacct-unt-sp.blackboard.com/UNTSAM/AnonymousHome.aspx).