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Dining Policies

Visit Frequently Asked Questions (FAQs) for additional information.

General

STANDARD DOOR RATE

The Dining Hall entry price paid by Guests who do not have a Meal Plan is the Standard Door Rate.

GUEST GUIDELINES
  • Shoes and shirts are required to enter.
  • Swimsuits and cleats are prohibited.
  • Outside food or beverages are not permitted.
  • Dining Halls are dine-infacilities. All food must be consumed inside the Dining Hall.
  • All food, glasses, dishes and silverware must remain in the Dining Hall.

Meal Plans

2021-2022 Student Meal Plans

Beginning Fall 2021, all Student Meal Plans are active for one semester only and do not carry over to a future semester. 

Eight’s EnoughFive to Thrive and Everyday Unlimited or Weekday Unlimited Plans are active for that semester’s dates only and do not roll over. There are no refunds for expired Eight’s Enough and Five to Thrive meals. Once activated, partial refunds are available through 11:59 p.m. on the “Last day to withdraw for 25% refund” as listed in Student Financial Services’ Refunds for Withdrawing From Session schedule.***  

Students whose on-campus room comes bundled with a Meal Plan are subject to UNT Policy 07.008. For more information, please see Mandatory Participation below.

Flexible Plans are active for that semester’s dates only and do not roll over. The unused balance of Flexible Plans is eligible for partial refund through 11:59 p.m. on the “Last day to withdraw for 25% refund” as listed in Student Financial Services’ Refunds for Withdrawing From Session schedule.*** Flexible Plan Bonus funds are not refundable. Expired Flex is not refundable. 

Chef’s ComboandBuild-your-own-combo Plans are active for that semester’s dates only and do not roll over. Refund requests will be processed individually by applying the policies for each individual Plan that comprises the combination. A student may request a refund of one or both components of a Combination Plan. 

Summer 2021 Student Meal Plans

Unused Summer 2021 Flex carries over fromSummer5W1 to Summer5W2, andall Summer 2021 Flex expires at the end of Summer 5W2. 

Legacy Student Meal Plans

Meal Plans purchased before April 7, 2021 are subject to the Legacy Meal Plan policies outlined below: 

Simply Swipes 150, Simply Swipes 100, Simply Swipes 50, Kitchen West 50, Commuter 160, Commuter 120 and Commuter 80 Plans and all Student Declining Balance will carry over semester-to-semester until August 5, 2022. The value of any remaining balance is refundable by request at anytime through August 5, 2022. After August 5, 2022, the Meal Plan will expire and the unused funds will be returned to the Meal Plan Member as a credit to their MyUNT account, following the university’s standard refund process. Plans purchased by a university department for an individual will not be refunded to the individual.

Withdrawal Schedule

***Housing and Dining utilize a cost adjustment model that follows the UNT Student Financial Services Refunds for Withdrawing from Session schedule to calculate creditsThe Housing Withdrawal Credit Schedule is inclusive of dates that Housing and Dining provide services preceding the first official day of classes for each term. 

 

Fall 2021 Housing/Dining Withdrawal Credit Schedule 

 

Initial calculation of partial housing and dining credits are dependent on a student’s check-out completion date and the percentage according to the schedule above.  

Credits for students living off-campus or in Meal Plan-optional on-campus rooms will be calculated based on the change/refund request date in lieu of resident move-out date.  

Meal Plan usage is evaluated following check-out, and, in the event that Meal Plan usage exceeds the percentage of credit based on the check-out date, the posted credit will be adjusted accordingly.  

Credit transactions are applied to the student’s term balance on their myUNT account. For more information about Housing credits, please see the Housing License Agreement Terms and Conditions.  

Change Requests

Change requests must be submitted by the last day for 25% credit as specified in the Housing/Dining Withdrawal Credit Schedule. After that date, students may request to change their future semester Meal Plan selection. 

Changes to an active Meal Plan may result in a credit or additional charge for the difference in the Plan cost and based on usage of the active Plan. Dining Hall usage will be calculated using the Standard Door Rate. 

 

EXAMPLE:  

  • Original Plan: Simply Swipes 40 (with 32 swipes remaining) 
  • Desired new Plan: upgrade to Flex $500 
  • Request date: August 26, 2021 
  • Usage deducted from Flex: 8 swipes x $8.45 Standard Door Rate = $67.60 
  • Flex balance:  $500 starting – $67.60 usage = $432.40 
  • Cost to upgrade: Flex $500 Plan ($450 cost) – Simply Swipes 40 Plan ($307.60 cost) =  $142.40 net difference will be posted to MyUNT account. 
  • Summary: the student now has zero swipes, $432.40 in Flex and will be billed $142.40, which is the difference in cost between the two Meal Plans. 

To request a change to a current or future semester’s Meal Plan, please submit theMeal Plan change request form. 

Cancellation Requests

Cancellation requests must be submitted by the last day for 25% credit as specified in the Housing/Dining Withdrawal Credit Schedule.  

The date of request determines the amount of credit issued. Dining Hall usage will be calculated using the Standard Door Rate. If Meal Plan usage exceeds the withdrawal credit schedule percentage, the cancellation credit will be adjusted accordingly. 

EXAMPLE:  

  • Original Plan: Simply Swipes 40 (with 30 swipes remaining) 
  • Request date: August 26, 2021 (80% refund) 
  • Credit calculation (date-based): $307.60 x 80% = $246.08 
  • Credit calculation (with usage): $307.60 – (10 swipes x $8.45 Standard Door Rate) = $223.10 
  • Summary: the student’s usage-based calculation exceeds the date-based calculation amount, so $223.10 will be credited to the student’s MyUNT account. 

Dining Services aims to process all requests within 2 business days of receipt. Students will receive an email notifying them of their cancellation.  

Cancellations will be processed to the student’s myUNT account, typically within 5-7 business days.  

 

Students whose on-campus room comes bundled with a Meal Plan are subject to UNT Policy 07.008. For more information, please see Mandatory Participation below. 

To request a change to a current or future semester’s Meal Plan, please submit theMeal Plan change request form. 

Purchase & Payment

Refunds, upgrades or downgrades will be processed to the student’s myUNT account, which may result in a credit or additional charge. It may take up to 5 business days for changes to be reflected on myUNT.

Activation
Exchange Request Form

If purchased prior to the start of the semester, Meal Plans will be activated according to the dates set for the specific Meal Plan. If purchased after the start of the semester, new Meal Plan Membership purchases will be approved and activated twice daily, Monday – Friday, at 9 a.m. and 4 p.m. Students will receive an email notification when their Membership has been activated and is ready to use.

If purchased outside of normal business hours, Meal Plan Memberships will be activated by 9 a.m. the following business day.

To request immediate activation, students may call 940-565-2462 during normal business hours (Monday – Friday 8 a.m. – 5 p.m. when the university is open).

Usage

Meal Plans are added to UNT ID cards, which are swiped at the Dining Hall cashier desk for each entry into a Dining Hall or at the retail cashier when paying by Flex.

Lost or stolen cards should be reported to ID Systems in the Eagle Student Services Center. Members may also file a complaint with UNT Police for stolen cards. We recommend Members notify Dining Services of new ID cards to ensure their Meal Plan Membership has been transferred to the new card.

Dining-related UNT ID card malfunctions should be reported immediately to the Dining Services Office at 940-565-2462. Failure to report malfunctioning meal cards will not result in reduction of Meal Plan charges.

Failure to eat meals in the Dining Halls or to use Flex by the last day of the Meal Plan period will not result in reduction of Meal Plan charges.

Mandatory Participation
UNT POLICY 07.008

Freshmen 

All Freshmen living on campus (regardless of hall selection), with the exception of those living in Greek housing, must select any Unlimited Meal Plan when applying for Housing.

On-campus housing, dining, and student life facilities are a vital part of the process of educating students at the University of North Texas. In support of institutional goals of promoting education and personal welfare of students, all first year college students are required to live in on-campus residence halls. View entire UNT policy at https://policy.unt.edu/policy/07-008

 

Upperclassmen

All rooms in the following residence halls are bundled with an Unlimited Meal Plan Membership: 

  • Bruce Hall
  • Clark Hall
  • Crumley Hall
  • Joe Greene Hall
  • Maple Hall
  • McConnell Hall
  • Rawlins Hall
  • Victory Hall
  • West Hall

Meal Plans are optional – but recommended – for Upperclassmen living in College Inn, Honors, Legends, Mozart, Santa Fe and Traditions, and all other UNT students, including graduate students. They are eligible to purchase any of our Meal Plans.

Financial Hardship

There is no exemption from the financial obligation of a mandatory Meal Plan. Dining Services cannot accept requests for financial hardship exemptions.

Students may contact Student Financial Aid & Scholarships and the Student Money Management Center to explore possible options.

Special Diet

There is no exemption from the financial obligation of a mandatory Meal Plan.

Students with a condition that requires a special diet may request a Special Diet Meal Plan Conversion. Please contact Dining@unt.edu for more information.

Requests must be received by 5pm on the semester’s Census Date.

Packed Lunch

Dining Services’ Packed Lunch program is a Meal Plan accommodation available to Resident Meal Plan Members when they are unable to access Dining Halls during regular meal hours due to class or work conflict.

Packed Meals typically include a sandwich, condiments and fruit.

Once approved, Packed Lunches may be picked up from the Dining Hall front entrance cashier during the student’s pickup timeframe. Regularly-scheduled Packed Meals continue for the duration of one semester. Students must reapply each semester.

Failure to pick up two regularly-scheduled Packed Lunches will result in suspension of the Packed Lunch accommodation. To resume the program, speak with the Dining Hall manager.

To request a Packed Lunch, please complete this form.

When submitting the form, you will be asked to submit the following:

  1. Current class/work schedule that shows your time constraints.
  2. A note from your instructor and/or work supervisor to confirm this schedule and that they currently serve as your instructor or supervisor.

If approved, the Chef General Manager will contact you to schedule your first pickup. Requests may take up to 2 business days to process.

Sick Tray

Carry-out sick trays are available to Resident Meal Plan Members who cannot visit a Dining Hall due to illness.

  1. Student requests the Resident Sick Tray Form from their RA.
  2. Student completes the form and return to their RA. The Community Director will approve/deny the request.
  3. The front desk clerk will provide a disposable container to the RA.
  4. The RA will visit a Dining Hall with the container, student’s ID card and proof of approval, then deliver the meal to the student’s room.

For questions related to the Sick Tray process, please contact your RA or UNT Housing & Residence Life at 940-565-2610. Dining Services does not approve requests for sick trays.

FACULTY/STAFF MEAL PLANS

Eligibility

Effective May 1, 2020, full-time, benefits-eligible Faculty/Staff or Retirees of UNT and the UNT System may purchase a Faculty/Staff Meal Plan. 

Refunds

Faculty/Staff Simply Swipes purchased on or after August 1, 2020 may be refunded upon request within 365 days after the last use. After one year of inactivity, the Meal Plan Membership will expire. Once expired, the Plan will become ineligible for use or refund. Plans purchased by a university department for an individual will not be refunded to the individual.

Legacy F/S Meal Plans
F/S Declining Balance will no longer be offered for purchase after August 17, 2021. F/S Declining Balance purchased prior to August 17, 2021 will continue to carry over until August 5, 2022 . After that date, any remaining balance will be automatically refunded to the Meal Plan Member through the university’s standard refund process. The remaining value of Plans purchased by a university department for an individual will not be refunded to the individual.

Policies subject to change.

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